I just received a telephone call from a long-established client:
“Hi. I booked an appointment to meet you at the house we rented out through you, some years ago, because the tenants are finally leaving and we want to discuss whether or not to find new tenants or whether now is the right time to sell…
“I know that I made the appointment for tomorrow, but I can’t remember what time.
“You see, I wrote it in my diary, but somehow that’s ended up in the washing machine!“<